New Crowdtap Study Looks Under the Hood at What Drives Automotive Buying Behaviors

People-Powered Marketing Platform Finds that 80% of Those in the Market for a Car are More Likely to Turn to Social Media than a Salesperson

April 9, 2015

New York, NY (April 9, 2015) — Crowdtap, the People-Powered Marketing Platform, today released the results of a new study that explores the consumer path to purchase when it comes to buying a vehicle.

The Crowdtap study polled community members who self-identified as "car buyers," defined as those who were looking to purchase a vehicle within the next year, or who have purchased a vehicle in the past year. The data shows that car buyers are increasingly relying on peer reviews and social media — above traditional advertising and professional review sources — when it comes to researching and learning about car brands and models.

Key findings include:

  • Auto buyers are relying on social media to inform their purchase decisions.
    • 68% said they have purchased a car they found on social media.
    • 87% said they research potential car purchases on social media prior to making a decision.
    • 80% of auto buyers said they are more likely to turn to their social network for car buying advice than a car salesperson.
  • Auto buyers are likely to take to social media to talk about cars: 95% said they would post about a great model or maker on social media.
  • Auto buyers value the recommendations of friends and family members more than any other source.
    • 36% cited friend or family recommendations as the single most influential source on car services, followed by online review sites (19%) and social media (16%).

"Media-empowered consumers — who increasingly rely on the opinions of their peers to inform buying decisions — are flipping the automotive advertising model on its head," said Matthew Scott, SVP of Strategy & Business Development at Crowdtap. "Auto brands that are able to steer the power of peer endorsements and social sharing will find success in marketing's people-powered future."

Crowdtap, one of the top five fastest-growing marketing companies in this year's Inc. 500, leverages its engaged member community and proprietary technology platform to help brands put real people at the center of all stages of their marketing, from insights and innovation efforts to content creation and media distribution.

Crowdtap's survey of 500 car buyers was conducted in February 2015. Full study findings can be found here.

About Crowdtap

Crowdtap is an award-winning marketing technology firm based in New York, which creates on-demand and meaningful connections between brands and consumers through consumer insights, consumer ratings and reviews, and influencer activations. Through instant ideation, feedback and validation, Crowdtap help brands stay on pace with culture and ahead of trends.

Since its founding in 2009, Crowdtap has worked with top brands including General Mills, Heineken, Kraft Foods, P&G, Verizon, Walmart and Yum Brands, and has received numerous accolades for its work from The Shorty Awards, WOMMA and OMMA, among others. Crowdtap has also been named a top place to work by Fortune, one of America's Most Promising Companies by Forbes, and recognized for its growth by Advertising Age and Mashable. Visit for more information.



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